FAQs
Find out more about therapy in our Frequently Asked Questions.
How much does therapy cost?
Please see our Prices page for further details.
How are therapy sessions conducted?
We are currently offering our patients video appointment sessions using Microsoft Teams, or face-to-face in our clinic in Odiham, Hampshire. This is to allow patients to access appointments at a convenient time and place. We would always recommend that sessions are conducted in a confidential and quiet environment.
Will my details remain confidential?
Everything we talk about will remain confidential within the usual limits of confidentiality. This means in instances where we feel you are at risk of harm either to yourself or others around you or you disclose a safeguarding concern. We will have a duty of care to speak to the relevant services. However, as standard your GP is not informed of your contact with us, but there might be times where we agree together that it would be helpful to speak with them.
Do you work with insurance companies?
Yes, we work with Aviva and Vitality insurance companies. If you have insurance with either of these companies and would like to book an appointment, please do get in touch. However, we would request you speak to your insurance provider first to identify what cover they offer and then inform us – if we do not know that you are using your insurance you will be charged directly.
What is your cancellation policy?
For all our appointments we hold a 48-hour cancellation policy, meaning that if you cancel with less than 48 hours notice you will be charged 100% of the appointment cost. We will talk through the cancellation policy with you during your initial consultation with us, and we will ask you to agree to these terms.
How can I refer myself for therapy?
The easiest way to refer yourself to Lifted Therapy is to use our booking form for a free 20 minute telephone call for us to talk through how we can support you.
How many sessions will I need?
This will depend on a number of factors, including the difficulty that you are referring for. For example, CBT is generally a short-term therapy and we would usually recommend a minimum of six sessions, but most people find 10-20 sessions are sufficient when working on one difficulty. Once we begin working with you, we will continue to review your support on an ongoing basis and can then decide together what would be most helpful.
How do I pay for my sessions?
We currently accept payments through bank transfer. You will be sent an invoice with the details with a request to pay prior to the session. You will be given a reference number to use. We kindly ask that you pay for your appointment at least 48 hours in advance.
Do you offer supervision to other CBT therapists?
Yes we do, If you are a CBT therapist interested in being supervised by Lifted Therapy please do get in touch through our contact page – we do have availability to work with other therapists.